Guidelines for visiting

Guidelines for the visiting parent/caregiver


The visiting parent:

  • Agrees to keep to staggered arrival and departure times and not loiter, follow and/or harass my child’s other parent/caregiver outside the contact centre
  • Agrees that failure to deliver or collect the child at the agreed time will prompt the Contact Supervisor to take immediate action as appropriate
  • Agrees that any discussion regarding the process and reason for the supervised contact is to be with the Coordinator during office hours and not with staff during the day
  • Will not bring any unauthorised items or people into the visit site unless there is a signed authority in place agreed by the coordinator
  • Keeping children safe
  • Children are to remain within the contact centre

The visiting parent will not:

  • Expose children to physical violence or abusive language and behaviour
  • Expose children to emotional abuse such as put downs, blaming, teasing, or criticism. This includes negative comments about the other parent or trying to gain sympathy from my child, or prolonging farewells
  • Pressure the child/ren into activities or situations against their will


The visiting parent will:

  • Ensure that all conversations can be heard and is child focused
  • Not discuss any adult issues, for example future visits, court issues, or where the child might live in the future and with whom
  • Will not ask questions as to where the other parent lives or any other personal contact details
  • Will not use abusive language or intimidating behaviour towards staff


The visiting parent:

  • Accepts that Family Focus has the right to refuse to hand over a child from one party to another when staff consider the child is at risk or someone is likely to be harmed
  • Will abide by any directions given by the Supervisors
  • During the contact visits, only staff are permitted to:
  • Take photographs
  • Administer emergency first aid
  • Assist the children in the toilet and bathroom and change nappies, unless otherwise negotiated with the Contact Coordinator


The visiting parent will not:

  • Smoke on the premises
  • Arrive under the influence of alcohol and/or drugs
  • Use a mobile phone
  • Bring dangerous objects into the visit site
  • Will follow the agency’s ‘use of facilities’ rules
  • If these rules are disregarded, then contact sessions may be cancelled

Any breach of these rules may result in notification to the Family Courts or CYFs/Police

Click here to download a copy of the Supervised Contact booklet


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